Upgrade Announcement - Voice Equipment Upgrade for Home Phone, SIP Trunking & Hosted PBX Services

On September 25th 2019 during the hours of 2:00AM and 5:00AM, Portal Network Co. will be replacing some of the voice equipment that handles the following services: Home Phone Hosted Business PBX SIP Trunking SMS Services Fax Services We will be doing the upgrade in parody with the existing equipment to ensure there is next to no ... Read More »

10th Sep 2019
We are currently experiencing technical difficulties with our ticketing system

Dear valued customers,

We are currently experiencing technical difficulties with our ticketing system - In light of us having difficulties receiving tickets via email, you may still log in to your portal and submit them, or call us at 844-777-8888 for technical support.

Thank you,

Portal Operations Team

 

30th Nov 2018
Partial Service Degradation - Outbound Calling Not Working

Good afternoon all,At approximately 12:41PM EST today (January 30th 2018) we were made aware of an issue with an upstream carrier preventing outgoing off-network calls.What this means for you:1. Outgoing calls to destinations outside of Portals network are temporarily unavailable, our engineering teams are working hard to fix the problem as ... Read More »

30th Jan 2018
Deprecation of Out of Date PHP Versions

Attention Shared Hosting Customers:We are planning an upgrade to our core hosting environ,ment that will affect any customer running PHP 5.5 or lower. In order to offer the most secure and reliable experience for our customers we are removing access to all but the most up to date and supported versions of PHP which includes PHP versions 4.4 thru ... Read More »

1st Jan 2018
MySQL Storage Engine Upgrade

Attention Shared Hosting Customers:We are planning on upgrading our database engine which is currently MySQL 5.5 (EOL December 31, 2015) to MariaDB 10.0 (EOL March 31, 2019), this comes with improved performance and speed, new query optimizer, faster joins, more storage engines, and PAM support. This upgrade will be happening Friday April 29th ... Read More »

26th Apr 2016
User Interface Changes

Hello!We will be deploying a new user interface in the coming weeks which will make improvements to the usabliity of our client portal (https://members.portal.net.co). Please note these changes are purely to the usability and aesthetics of our client portal, and no major changes to the location of things (buttons, etc...) will be made.Thank ... Read More »

29th Mar 2016